Tier II Desktop Support Engineer - Kansas City

Date Posted: 01/13/2022

Equity Staffing has a new Tier II Desktop Engineer opportunity available immediately with a local Tech company that is a national leader in online educational solutions for a variety of industries! The opportunities are a great for IT candidates with at least 2+ years of recent Desktop Support experience troubleshooting Windows and Apple hardware and applications.

$29 - $30/hr. based on experience
Duration: 3 - 6 months
Office located in Leawood, KS area
Vaccine required, or willingness to vaccine

Candidate Profile:

- 2+ years of experience providing Deskside\Phone Support for current Windows and Apple hardware and applications
- Microsoft Certified Professional certification, or related equivalent certifications
- Associate's or Bachelor's Degree in Computer Science, or related technical field
- Strong communication skills and ability to effectively provide in-person and remote IT Support
- Ability to work well in a team and independently

Main Duties:

- Aid in resolving Tier I-Tier III End User Support requests as well as properly escalating support requests
- Provide technical software, hardware and network problem resolution to all to company End Users
- Provide one-on-one end-user problem resolution over the phone or via desktop sharing software for remote personnel
- Deliver, set up and assist in the configuration of end-user Windows and Apple desktop hardware, software and peripherals
- Diagnose and resolve end-user network or local printer problems, Windows and Apple hardware problems, e-mail, internet, local-area network access problems and wireless network issues
- Coordinate timely repair of PC computer equipment covered by third-party vendor maintenance agreements
- Self-manage local IT vending machine inventory and availability
- Perform minor desktop hardware repair for Windows and Apple equipment and peripherals that are not covered by third-party vendor maintenance agreements
- Create Active Directory accounts, modify existing accounts and deactivate accounts
- Close all tickets within the stated SLA and OLA’s
- Assist in creating materials for end-user frequently asked questions (FAQs)



"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA