Technical Support Specialist II- Kansas City, MO

Date Posted: 09/06/2019

Tier II Technical Support Specialist
Location: Kansas City, MO
Opportunity: Direct Hire

Key Responsibilities:
- Provide tier-two technical support to customer service representatives in companies Customer Contact Center and tier-one support for companies largest customers.
- Research complex customer inquiries using various tools and resources
- Support implementation/upgrades of end-user hardware and software
- Test new products and service offerings
- Create and maintain cloud documentation for designs and develop cloud based testing user cases and detailed testing plans that map documented business and technical requirements complying with companys security specifications,policies and industry standards
- Documentation and communication of all issues, solutions and timelines to appropriate stakeholders
- Provides rotational, after hours (on-call) support, as needed.
- Assist in development or facilitate training classes

- Associate’s degree from a two-year college or technical school or equivalent combination of education and/or work related experience. Bachelor’s degree from a four-year college or university preferred.
- Two years (min) experience with network administration and user support
- Server Operating System Administration certifications ( MCSE, RHCSA, RHCE, LPI, CompTIA Server +, VMware Certified Professional, ServiceNow)
- Working knowledge of hardware/software platforms and applications
- Ability to multi-task and communicate technical concepts to end-users
- Strong analytical and customer service skills
- Ability to work evenings, some weekends and on call as needed

Preferred Qualifications:
- Working knowledge of cloud based platforms (Amazon Web Services, Microsoft Azure, Google Cloud, etc.)
- Preferred certifications include: Amazon Web Services, Microsoft Azure, Google Cloud, Cisco Certified Network Associate (CCNA), CCNA Cloud, Cisco Certified Entry Network Technician (CCENT), Comp TIA Network+, etc.



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Denver, CO

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Minneapolis, MN

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