Service Technician - Tacoma, Washington

Date Posted: 11/22/2022

Equity Staffing has a new Service Technician opportunity with a reputable company that is an industry leading & global industrial water pumps manufacturer and distributor! Great opportunity for candidates with 2+ years of recent experience in roles providing preventative maintenance on mechanical systems with strong customer service oriented skills.

$65,000 - $75,000+ range based on experience
Permanent/Direct Hire
Competitive benefits including health insurance plans, 401k matching & more!
Position will include making service calls to customers in surrounding areas - day travel only, and company vehicle provided!

The Service Technician is responsible for the execution of the repair and maintenance work as agreed with the customer. Will be responsible for customer satisfaction, technical accountability, and working independently or with Service Delivery Team to address customer requests in an efficient and professional manner. The role will report to the Head of Service Delivery, US West and will operate out of the Tacoma, Washington Service Center.

Main Duties:

• Makes a risk assessment for every task
• Reports matters related to Safety, Health and Environment
• Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service
• Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems
• Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required
• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc;)
• Registers the identified product quality issues in the systems
• Assists in project execution – installation support, commissioning etc
• Executes the agreed maintenance services and SLA for service agreements
• Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc including identified leads
• Prepares inputs for quoting out-of-warranty repairs
• Collects installed base information
• Continues learning and development to build up hands-on service capability
• Masters the use of service tools and equipment
• Reports matters related to Safety, Health and Environment

Qualifications:

• 2+ years of related experience troubleshooting Mechanical based systems/products
• Strong customer service skills, both over the phone and in-person
• Demonstrated experience and skill performing/completing in-person service requests
• Electrical troubleshooting knowledge/experience is a big bonus
• Experience working with Commercial or Industrial water pump systems is a huge bonus
• SAP experience highly preferred, but not required
• Solid general computer skills required
• Clean driving record/history required


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"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA

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