Service Desk Technician - Kansas City, MO

Date Posted: 03/13/2019

Service Desk Technician - Kansas City, MO

Pay: 16 - 18/hr.

Summary:

The Service Desk Technician provides immediate technical support and assistance to company employees and customers, with a strong emphasis on customer support, teamwork, and sense of urgency.

Primary Responsibilities:

Set up new computer systems and perform routine maintenance.
Provide technical assistance and resolution as necessary.
Serve as direct point of contact for customers seeking technical assistance in person.
Ensure accurate inventory of devices, and their assignment to users, through detailed documentation in ticketing system.
Assist customers with installation of new software packages, based on licensing requirements.
Provide backup assistance to Regional Office locations with occasional travel to those locations.
Coordinate with IT Service Owners for the resolution of complex issues.
Provide accurate information on IT products or services and their availability.
Follow-up and update customer on request status.
Identify and document resolution steps, for reoccurring issues, in knowledgebase.
Identify and request updates for out-of-date knowledgebase documents.
Participate in Problem and Change management processes as necessary.
All other duties as assigned.


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Testimonials

"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA

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