Senior Desktop Engineer

Date Posted: 06/23/2022

Primary work will be in the Microsoft System Center Configuration Manager console and associated tools to manage the Windows Server environment on prem and cloud hosted. Lead in the design and implementation of a top-class Windows Server patching strategy utilizing Microsoft SCCM. Establishing technical and process elements for ongoing maintenance of design and ensure meeting security requirements. Lead strategic resources in day to day management of the Windows Server SCCM environment. Additional work will be establishing and maintaining the Windows Server environment in Microsoft SCCM and assisting the Wintel team with all related SCCM activities. Server OS, database, application deployment and assisting with 3rd party application patching as needed.

Assist the Desktop Engineers with other related activities as needed.

Additional Job Requirements:

· Advises in the development of the Windows server management strategy. Leads activities to evaluate new technology developments and applications.

· Develops and communicates the base windows server image deployment methods.

· Performs tasks associated with evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion for desktop, laptop, server, management, and operating technologies.

· Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs.

· Maintains professional knowledge of current trends and developments in the information technology and healthcare field.

· Leads efforts across IT to develop policies and procedures related to the implementation and support of the desktop environment.

Skill Requirements:

Expert knowledge of Microsoft System Center Configuration Manager
Experience with Microsoft Endpoint Manager and/or Intune
Expert Knowledge in deployment strategies Windows Server platforms
Expert Knowledge in Microsoft Operating System Patching using SCCM
Strong Knowledge in support / management of Windows Server and Windows 10/11 operating systems
Sound working knowledge of remote access technology
Thorough knowledge of Active Directory (managing computers and groups)
Exceptional customer service, oral and written communication skills
Excellent ability to relate technical information to non-technical audiences.
Exceptional prioritization and problem solving
Team oriented with excellent interpersonal and leadership skills
Proven ability to act with a sense of urgency and lead while maintaining composure and professionalism during potentially emotional critical situations
Ability to be accountable for actions and willing to take control of situations
Detailed oriented and able to coordinate small to medium projects
Understand usage and capabilities of IT Ticketing tools such as Service Now



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