Senior Customer Service Representative- Phoenix, AZ

Date Posted: 04/07/2021

Equity Staffing is searching for several Senior Customer Service Representatives in Phoenix, AZ. This position is with one of the fastest growing healthcare companies in the US. If you enjoy helping an industry leader make a difference in millions of people’s lives on a daily basis, we want to speak with you!


Handle inbound phone calls in a professional manner
Research and resolve questions relating to; member concerns, verification of benefits, application status, and commission inquires
Data entry of all call resolutions into multiples systems in a clear and concise manner

At 1 year of customer service experience
Strong computer skills are required, including Microsoft Word, Excel, PowerPoint, and Outlook
Ability to communicate in a clear and concise manner
High School diploma or equivalent (GED)
Ability to toggle several different databases while on a call
Must be able to work between the hours of 8:00 A.M – 8:00 P.M (EST)
Ability to work weekends and/or overtime
About Equity Staffing Group

Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC).

Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.



"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA