Revenue Specialist - Buffalo, NY

Date Posted: 06/07/2021

Equity Staffing has a Revenue Specialist opportunity immediately available with a Fortune 500 transportation company that is hiring in their Buffalo area office. They are eager to hire customer service-minded candidates with previous Collections or A/R work experience!

$16.00/hr. & insurance options available + 30 day incentive performance program!
3 mo. CTH - permanent conversion comp is $16.50/hr. and company offers full time employees affordable insurance plans, retirement savings plans, and generous PTO accrual programs!
Location: Buffalo (Cheektowaga)

Summary:
The Revenue Specialist (Payment Resolution) will perform research and analysis on payments to resolve payment disputes timely and accurately. Responsible to ensure proper feedback is given to our customers (traditional customers, collections, outside vendors) to increase the quality and timeliness of processing all incoming payment types.

Responsibilities:

- Resolve customer payment exceptions using a detailed problem solving matrix. Expert level knowledge of various system tools is required to properly research customer remittance problems and identify receivables in the system to apply monies.
- Provide support to the Cash Application Supervisor through consistent monitoring and audits of cash processing on the team.
- Quality assurance and problem resolution constitutes 90% of the Payment Processing Specialist’s workday.
- Maintain and offer improvement suggestions on daily, weekly, monthly productivity reports under the guidance of the area supervisor.
- Determine the root cause of repeat customer payment exceptions and problems by analyzing remittance history, invoice history, customer receivables and payables, rate history, and shipment information.
- Work with System Administrator, related departments, field, and our customer to avoid future payment exceptions.
- Identify training opportunities for vendor employees and report those opportunities to the area supervisor.
- Provide appropriate feedback and coaching to vendor employees as instructed by the area supervisor.
- Contact customers as necessary to accomplish duties.
- Route and respond to phone, email and other inquiries.
- Assist customers with the resolution of their payment exception issues through involving the necessary personnel and systems.

Qualifications:

- HS Diploma or higher 
- 2+ years of experience supporting Revenue / A/R 
- Skills using MS office programs, especially Word, Excel, and Outlook
- Strong written and verbal communication skills 


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Testimonials

"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA

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