Pharmacy Customer Service Representative--San Antonio, TX

Date Posted: 06/22/2022

Equity Staffing is searching for a Pharmacy Customer Service Representative in San Antonio, TX. This position is with a Fortune 500 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!

*** Candidates must reside within commuting distance of San Antonio, TX***

Specific Duties:
Receives and responds to escalated pharmacy inquiries from all communication venues: e.g. phone queue, portal, claim queue, department e-mail box or fax.
Coordinates and assists initial screening of MAP enrollment requests via all communication venues; as well as administrative preparation for clinical staff.
Conducts in-bound and out-bound calls for program requirements including, but not limited to: patient scheduling, surveys/screenings, reminder calls, census management and distribution of materials to appropriate clinical personnel or patients.
Initiates the process of granting, modifying, denying, or terminating assistance, or referring applicants to other agencies for assistance.
Collects and maintains eligibility information in an appropriate and confidential manner.
Interviews applicants by phone for program requirements
Enters all assigned applications within a specified time frame in order to ensure eligibility deadlines are met accordingly.
Exhibits excellent phone and communication skills while providing complete and accurate information to customers.
Requests additional or supplemental information via correspondence in order to complete applications.
Adheres to assigned schedule and quality metrics.
Uses a multi-line telephone system to answer calls regarding eligibility requirements.
Troubleshoots problems that may arise during the eligibility process.
May serve as a subject matter expert for other Care Team Associates on the Quality Pharmacy team.
Completes calls/assignments and ensures census management, productivity weekly and monthly standards are met.
Provides clerical and/or administrative support to clinical staff and managers for special studies, projects and reports.
Provides excellent customer service by serving as a resource to all internal and external customers.
Attends required meetings and participates in special committees as needed.
Performs other duties as assigned.

Must have qualifications/experience:
High School Diploma/GED or equivalent
Two years of administrative support experience with an additional 1- 2 years of experience in a customer service environment.
Certified Medical Assistant training or certification preferred.
Two or more years of experience in a physician’s clinic or hospital is preferred.
Previous call center experience.
Bilingual language proficiency (English/Spanish) is preferred
Medical Office Experience
Medical Terminology
Problem Solving Skills
Experience working in a fast paced team environment
Great Multitasker
Positive Attitude
Good Typing Skills
Great Customer Service Skills
Attention to Detail
Strong Organizational Skills
Effective communication skills both written and verbal
Strong computer skills
Proficient in Microsoft Office Suite of Tools.
Critical thinking skills.
Ability to work with others.

Remote/Onsite: Onsite, San Antonio, TX

Shift Start/End Time: Training 8-5 M-F work Tues- Fri 9-6 Sat 8-5

Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).

Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

We welcome you to learn more about our company by visiting



"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA