Patient Service Representative - Walnut Creek, CA

Date Posted: 09/08/2020

Equity Staffing is searching for a Patient Registration Supervisor in the Walnut Creek, CA area. This is contract work with a Fortune 100 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!
Specific Duties:

1.Functions as a revenue cycle compliance subject matter expert for; responding to revenue cycle related questions, overseeing and conducting revenue cycle-related monitoring activities, tracking and implementation of local, state and federal regulations as related to company operations and its clients by leading the ED Patient Access Services Team.

2 Collaborates with key operational leaders, client liaisons / client service executives and other stakeholders to develop and implement effective corrective action plans and promote a culture of compliance.

3. Supervise a team of ED Registrars related to proper workflow maintenance, compliance and quality expectations, provide coaching/counseling/progressive discipline practices while maintaining morale and process necessary to maintain the needs of the department to ensure a positive patient experience.

4. Complete account reviews and crucial conversations with staff and patients to de-escalate areas of stress and/or contention as needed.

5. Provide service recovery with patients, clients, staff and or auxiliary departments as needed.
Must have qualifications/experience:

1. Must have Epic registration experience.

2. Highly preferred - Kronos experience.

3. High School Graduate

4. Supervisory Experience
Shift Start/End Time: 2:00pm-11:00pm

Dress Code: Business professional

Are there any specific health screens required?: TB Testing Required
Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).
Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
We welcome you to learn more about our company by visiting



"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA