Patient Service Representative - Austin, TX

Date Posted: 04/05/2021

Equity Staffing is looking for an Patient Service Representative in Austin, TX. Our client is changing the future of health care and they have the expertise, advanced technology, and global resources to make it happen.

Job Summary
The Patient Services Representatives is responsible for scheduling patients, coordinating schedules with PCP offices, collecting and distributing test results and ensuring a professional and courteous environment in supporting physician offices and staff.

Specific Duties:
1. Greats patients and providers via mobile team helpdesk.
2. Answers phones and schedules screening appointments for patients and physicians using scheduling system.
3. Assists providers with distribution of medical results from mobile team screening clinics.
4. Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes.
5. Coordinates health screening clinics and routes all paperwork as required to meet physician and quality clinic process requirements.
6. Arranges transportation to and from health screening clinics.
7. Ensures efficient telephone communication with patients and providers.
8. Must be able to recognize and respond appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff.
9. Establish and maintains effective working relationships with physicians, staff and other departments.
10. Follows written protocols and procedures of mobile team.
11. Documents work processes effectively and as required by procedure.
12. Demonstrates courtesy and willingness to assist towards patients and their families.
13. Manages medical records (maintains, files/scans, prepares for schedule).
14. Ensures all correspondence is scanned and/or filed in timely manner.
15. Performs all other related duties as assigned

• Shift Start/End Time: 8 am to 5 pm
• Dress Code: business casual or gray scrubs

Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).

Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

We welcome you to learn more about our company by visiting



"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA