NOC Analyst - Schaumburg, IL

Date Posted: 11/26/2019

We are looking for candidates with high priority incident management experience to join a team supporting critical systems and applications for a large healthcare organization.

Incident Management or Command Center/NOC/War Room experience are a requirement for this role.

Start times for this role may vary between (6:00-10:00AM), but are four 10 hour days, M-F with one day off. One weekend on a rotational basis every six weeks.

Day to Day:

Performs incident management, service restoration, and/or change verification activities.
Prioritize incidents based on defined ITSM priority definition and guidelines.
Help drive risk prevention, awareness, and team accountability, helping identify and raise awareness for incidents that may breach or may have incorrect Severity levels assigned.
Effectively communicate awareness, issues, alert confirmations and status, to team and other areas.
Utilize documentation, associated topologies, change activity, monitoring tools, and expertise to monitor and validate overall environment health providing higher-level support for support groups with respect to critical applications health.
Perform manual application and portal test to ensure systems are available and functioning.
Complete 'check-out' of all critical applications to identity possible business impact.
Utilize HP monitoring tools and any non-HP monitoring tools for troubleshooting and alerting.
Acknowledge, validate, and correlate monitoring alerts.
Proactively monitor and trend component/application/product performance and degradation.
Identifies solutions to non-standard requests and problems.
Works with minimal guidance; seeks guidance on only the most complex tasks.
Provides explanations and information to others on difficult issues.
Utilizing general knowledge of server, network, database, storage, web, and load balancing technologies to direct restoration efforts.
About Equity Staffing Group
Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC).
Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Please visit our website at to learn more.



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