Nexidia SME - Telecommute

Date Posted: 04/29/2021

IDEAL BACKGROUND: Experience supporting Analytics based products within a call center environment is desired.

TOP REQUIREMENTS:
• Experience with Analytics and other data mining tools (2-3 years experience)
• Current Windows OS Server knowledge (2-3 years experience)
• Intermediate understanding of scripting languages such as Batch file scripting, Power Shell and Python (1 year experience)

What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis)
• Apply knowledge of technology to monitor performance, identify, troubleshoot multiple systems and take appropriate action to resolve issues in the environment.
• Collaborate with stakeholders to understand business goals and evaluate impact to future system performance and proactively recommend opportunities to improve support.
• Perform basic integrations to enhance the current platform.
• Coordinates all aspects of the build and deployment of infrastructure with the appropriate internal partners and the vendor.
• Provide scripting solutions for monitoring data workflow.
• Develops documentation to support current and test planned configuration changes.
• Performs daily maintenance checks and ensure proper escalation and resolution to challenges found.
• Ongoing daily support of Nexidia hosted-solution and call center support activities including rotational on-call duty.

What software tools/skills are needed to perform these daily responsibilities?
• Current Windows OS Server knowledge.
• Basic understanding of Network Protocols, SFTP, SFTP tools.
• Intermediate understanding of scripting languages such as Batch file scripting, Power Shell and Python.
• Experience with Analytics and other data mining tools
• Intermediate knowledge of MS SQL, SQL Server Management Studio and SQL Server Integration Services.
• Working experience in dataflow automation involving various files formats such as excel, csv, XML and json.
• Basic understanding of ETL.



APPLY NOW



Testimonials

"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA

EQUITY STAFFING GROUP || Your First Choice