Network Technician (Night Shift) - Overland Park, KS

Date Posted: 10/11/2021

Equity Staffing has a new Network Technician opportunity with an IT managed services provider who is eager to identify a candidate for a night shift position in their NOC environment! The opportunity is a great fit for entry level candidates seeking their 1st career oriented opportunity in IT, as well as candidates with recent IT Support experience who are looking for a new career oriented opportunity!

$20 - $25/hr. based on experience
Office is located in Overland Park, KS (position will work 100% onsite)

9pm - 9am shift, rotating schedule is bi-weekly
Training: 4-6 weeks long on 1st shift, then transition to 9pm-9am schedule

Summary:
The Network Technician is responsible for providing support to the company's cloud business customers. Team will provide a range of services from monitoring hardware to fully managed solutions including VPN, Citrix, router protocols, firewall monitoring, physical and virtual backup systems management, and O365 management and hosting.

Primary Responsibilities:

- Monitor responsible for monitoring the help desk console for new alerts
- Work new break/fix and existing tickets as assigned, documentation, assessments, and scripting
- Assist Professional Service Engineers and other departments within managed services with tasks and tickets as required or directed by the NOC Manager
Update tickets with detailed notes until resolved or escalated
- Achieve and maintain required certifications and complete additional training programs for continued growth
- Handle and resolve incoming Managed Services and Help Desk work tickets; must be knowledgeable of technical details and be able to clearly explain to nontechnical end users
- Ensure all services are delivered on time and in accordance with the company's business customers’ expectations and contractual requirements
- Ensure all aspects of the department “business as usual” operations can be maintained to meet customers’ requirements
- Work to ensure SLAs are met according to contractual requirements and ensure progress updates are provided to the customer as required where service issues are identified
- Assist the team where required by actively working on customer issues, handling calls, etc
- Manage the Managed Services Queue during assigned rotations and proactively help to keep the queue caught up when there is downtime
- Directly interact with customers by phone or email and may have to handle multiple accounts/issues simultaneously
- Work as part of the On-Call Rotation
- Must work from a company-provided virtual desktop during the assigned shift, and handle or prioritize after-hours requests and tasks appropriately and professionally
- Other responsibilities as assigned by the NOC Manager and Director of Managed Services

Qualifications:

- Bachelor's Degree in Computer Science, or related IT/Technical field, preferred but not an absolute requirement
- Ability to work night shift and on-call rotation schedule (9pm - 9am, schedule rotates every 2 weeks)
- Knowledge and proficiency with at least one of the following: Active Directory, O365, Citrix XenApp/Citrix XenDesktop
- One or more of the following certifications preferred: CompTIA A+, Linux+, Server+ and/or Security+
- Strong communication skills and ability to communicate effectively with customers via phone, email, and chat messaging (ie Slack)


APPLY NOW



Testimonials

"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA

EQUITY STAFFING GROUP || Your First Choice