IT Project Coordinator - Overland Park, KS

Date Posted: 01/24/2023

Equity Staffing has a new IT Project Coordinator opportunity with an IT Solutions company in Overland Park, KS! Great opportunity for candidates interested in pursuing career opportunities aligned with IT Project Management!

$55,000 - $70,000 based on experience
Primarily onsite position, office located in Overland Park, KS

Summary:
Position is responsible for executing the tasks and communication to service our customers and for supporting our account managers and engineers to optimize work throughput toward maximizing service revenue. As a key function in professional services engagements, the Project Coordinator manages professional services engineers’ schedules—preventing conflicts and double-bookings, and ensuring enough time is allowed for internal/administrative tasks. This is a customer-focused (and facing), detail-oriented, and hands-on role. The Project Coordinator must handle and resolve customer issues and the resourcing of project tasks, often with decisiveness and speed. The ability to simultaneously manage a material number of concurrent tasks with the agility to fluidly shift focus between them is essential for this role.

Responsibilities:
• Coordinate, calendar, and follow up on the day-to-day activities of the professional services team
• Collaborate with customers to arrange the staffing and execution of service tickets and project tasks
• Actively engage and follow up with the sales team, engineers, and customers to maintain service continuity and a customer service-focused experience for smaller hourly and break/fix engineering requests
• Support the PMO Director and Project Manager to ensure key SLA’s and milestones are met on projects and in other PMO operations
• Schedule customer-facing meetings for projects via phone, email, and ConnectWise ticketing system
• Communicate progress updates to customers and internal teams as required
• Contribute to the ongoing development of the PMO by acting on an interest in continuous improvement, sharing knowledge, experience and expertise with other PMO team members, and offering ideas and solutions for the improvement of processes and procedures
• Ensure all aspects of the department’s established procedures relevant to the Project Coordinator role are followed to deliver the company Experience
• Become familiar with and maintain at least a high level of knowledge of vendor product offerings and technologies used to solve customer business challenges by taking sales and some technical exams
• Support PMO Director and Project Manager in coordinating project tasks and service tickets
• Attend project and service delivery-related meetings as needed

Qualifications:

• Bachelor’s degree in a business-related field
• Professional work experience in a service delivery, project coordinator, administrative assistant, executive assistant or related position within an information technology department or information technology company
• Excellent ability to track, prioritize and manage a significant number of simultaneous activities and milestones and prioritize tasks appropriately
• Strong attention to detail
• Excellent customer relations and service skills
• Innate interest in delivering continuous improvements to PMO process
• Proficient in Microsoft Office Suite toolset (Word, Excel, PowerPoint, Outlook)
• Ability to understand and follow processes and help to improve them as necessary
• Willingness to occasionally contribute outside of business hours during critical customer-down situations


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Testimonials

"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA

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