Field Service Engineer - Carlsbad, CA

Date Posted: 07/21/2021

Shift Times/Days: 1st

Name 2-3 skills that are a must have: Technical troubleshooting and repair , strong oral and written communication skills

Name 2-3 skills that would be a plus but not necessarily musts: previous experience working with pipettes,

Interviews? Phone, in-person or virtual? Virtual (Teams or Zoom) camera is a must have .

Length of assignment. Short Term Temp, Temp to Perm or Long Term Temp Min of year with potential to be hired permanent employee if is the right fit .

Job Description

Job Title: Field Service Engineer II – Clinic Calibration Team
Reports To: Services Manager
Location: West Coast – Carlsbad - CA
Day/Shift: 1st Shift

FLSA Status: Non-exempt
Position Summary:
Administer and perform calibration/maintenance/minor repair on customer-owned pipette units for various customers in locations throughout the United States. Create and maintain strong customer relationships via superior service in the field. When not in the field, the individual will assist in the service/calibration depot with maintenance, and calibration of customer-owned lab equipment.

Essential Job Functions and Accountabilities:
· Perform On-Site pipette calibration and preventative maintenance in accordance with IOS 17025 and ISO 8655 calibration standards.
· Produce and distribute high quality Field Service Reports of work performed.
· Work with equipment vendors to report quality issues and maintain technical knowledge of current and emerging pipette equipment.
· Strong communication skills and the ability to effectively communicate with all levels of personnel internal and external to the company.
· Maintain and update CRM database.
· Comply with Corporate Travel and Expense Policies.

Minimum Requirements/Qualifications:
Travel Requirements:
· No travel restrictions
· Ability to travel 65%+ of the time

Educational Qualifications:
· Associate Degree in an engineering related field or equivalent experience.

Experience Qualifications:
· 3+ years’ experience in Field Service
· High proficiency in technical troubleshooting and repair
· Experience in customer relationship management
· Excellent computer skills including an understanding of Microsoft Office applications and Operating Systems (Windows, Word, Excel and Access)
· Ability to effectively learn and use CRM applications ( experience preferred)
· Strong oral and written communications skills
· Ability to operate independently, with initiative, and good business judgment
· Strong organizational and time management skills
· Ability to write reports, business correspondence, and procedure manuals.
· Ability lift and/or move up to 75 pounds



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