Desktop Support- Dallas/Fort Worth, TX

Date Posted: 10/08/2019

TOP REQUIREMENTS:
• 5 or more years of experience with PC operating systems
• 5 or more years of experience in a customer service role
• Must have reliable transportation

Team of 5 in DFW, 27 total techs, nationwide.

What are the top 5-10 responsibilities for this position?
• Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
• Use remote control tools to assist off-site users when needed
• Configure, deliver, and install new computers and peripherals for new hires
• Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
• Prioritize workload based on service level agreements
• Act as a technical resource to others to resolve problems or issues
• Anticipate customer needs and proactively identify solutions
• Plan, prioritize, organize and complete work to meet established objectives


What skills/attributes are a must have?
• 5 or more years of experience as a Desktop Support Technician
• 5 or more years of experience with PC operating systems
• 5 or more years of experience in a customer service role
• 5 or more years of Technology Support experience
• 5 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
• Must have reliable transportation
• Must be able to travel throughout the Dallas/Fort Worth region
• Must be able to lift up to 50 pounds of computers or other IT equipment

What skills/attributes are nice to have?
• Bachelor's Degree or higher level of education preferred
• CompTIA A+ Certification preferred
• Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

Where is the work to be performed?
20+ Offices and Clinics throughout the Dallas/Fort Worth area.



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Testimonials

"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA

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