Customer Service Representative- Montgomery, AL

Date Posted: 01/10/2019

Equity Staffing is currently looking for Customer Service Representative for a temporary position in Montgomery, AL.

• Initial point of contact to clients, nurses, pharmacies and physicians for inbound and outbound calls, faxes, e-mails, files and orders
• Handle authorizing payment for medications for hospice patients which must be entered into a web-based Database
• Receive calls from retail and long term care pharmacies requiring claims processing assistance, reimbursement disputes, and contract requests
• Representatives must review all claim data and authorizations on file to resolve rejection issues

Knowledge, Skills, and Abilities (including Core Competencies):
• Knowledge of proper telephone etiquette; previous call center experience preferred
• Must have attention to detail with excellent problem solving and multi-tasking skills
• Computer literacy / data entry skills are required and proficiency in Microsoft Word, Outlook, and Excel
• Knowledge of Medical Terminology and ICD-10 Codes preferred
• Knowledge of drug therapies (Generic/Brand names, drug classes, sigs)



"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA