Customer Service Representative, Healthcare- Fort Worth, TX

Date Posted: 10/11/2021

Equity Staffing is looking for a Customer Service Representative in Fort Worth, TX. This position is with a Fortune 100 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!

Primary Responsibilities:
Answer and greet all incoming calls to the New Business department.
Provide status updates for pending applications by accessing information on various systems to field agents, Regional Managers and applicants. Inform agents and applicants of UW decision on a settled, withdrawn or declined policy.
Effectively communicate problems and requirements needed in order to complete the UW process to incoming callers.
Concisely explain department procedures and standards to set accurate expectations for callers.
Confirm plan type and provide basic descriptions of the benefits applied for and rates calculated for specific applications as well as variables that UW may apply that may change premium required to issue a policy..
Communicate requirements, procedures and guidelines for New Business and Underwriting department’s to field agents.
Transfer calls to specific individuals within New Bus and UW depending on the need of the caller.
Transfer calls to other departments as needed based on needs of the caller.
Refer and provide contact information to applicants inquiring about possible coverage to appropriate Regional Manager depending on location and type of product desired.
Provide clear and consistent documentation of each call in appropriate locations in order to maintain a high level of Customer Support and communication within the department.

Required Qualifications:
2 years of previous phone experience in a service-related capacity for Health Insurance
Basic knowledge of health insurance plan structure, availability and terminology.
Past experience with call center demands.
Basic knowledge of all New Business programs and applications.
Basic knowledge of all New Business and Underwriting processes, procedures and guidelines or ability to learn them quickly
usually self-directed on an as-needed basis.
Ability to effectively work with people inside and outside of the department and provide prompt, accurate and courteous Customer Support.
Knowledge of basic office procedures and office equipment.
Comprehension Skills
Ability to efficiently learn, use and navigate through all New Business programs and applications.
Ability to handle calls appropriately based on need and volume of calls.
Ability to communicate and adjust schedules with other staff members answering calls to accommodate call volume.
Excellent spelling, grammar and communication skills.
Problem Solving Skills.

Remote/Onsite: Onsite

Shift Start/End Time: 8 Hour shift Monday through Friday between the hours of 8am-7pm. Every 3rd Saturday 8am-1pm.

Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).

Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA