Bilingual Tier 1 Tech Support - Kansas City

Date Posted: 05/22/2020

Bilingual Tier I Tech Support - Kansas City
(English & Spanish)

Equity Staffing Group has an exciting Bilingual Technical Support opportunity with a leading provider of technology-based educational curriculum and assessment solutions for Healthcare and other industries. They are looking to hire immediately and candidates who are fluent in Spanish and English with Tech Support experience are highly encouraged to apply!!

Pay: 15-17/hr. & health insurance options available!

Fluency in English & Spanish Required - written and verbal!

Leawood, KS area

Summary:
is position requires a bright, customer service-oriented individual looking to make an immediate impact on our dynamic and quickly growing business. The Tech Support Specialist contributes to answering technical calls from internal and external customers, opening tickets for all issues and customer interactions, and responding to emails and customer chats in a timely fashion.
The incumbent aids in resolving tier one through three end user supports requests as well as properly escalating support support requests. Provide technical software, hardware and network problem resolution to company end users.

Responsibilities:

• Identifies, diagnoses and resolves tier one and two problems for users of the network, personal computer software and hardware, internet, new computer technology and communicates solutions to end-users.
• Provides one-on-one end-user problem resolution over the phone or via desktop sharing software for remote personnel.
• Assists in the configuration of end-user Windows and Apple desktop hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, Window and Apple hardware problems, e-mail, internet, local-area network access problems and wireless network issues
• Document all work within the company's ticketing system and completed within the SLA’s assigned
• Collaborate with other departments within the company to provide thorough and comprehensive customer support
• Recommend process improvements to solve complex technical problems and reduce call drivers
• Develop internal and external documentation to be published in the company knowledge base
Abilities:
• Written Communications: Able to write clearly and succinctly in a variety of communication settings and styles;
• Problem Solving Skills: Quickly listen, analyze, and diagnose customer technical issues. Provide appropriate feedback and recommendations to quickly resolve the problem. Escalate any issue that cannot be resolved in a timely manner.
• Customer Focus: Dedicated to meeting the expectation and requirements of internal business units and external customers, acts with customers in mind, establishes and maintains effective relationships with customers and gains their trust and respect.

Qualifications:

* Fluent in Spanish and English, written and verbal!

• Strong customer service/communications skills.
• 1-2 years providing end-user phone support for current Windows and Apple desktop and application software
• Thorough understanding of PC and Microsoft Office applications.
• Experience supporting the Mac operating system and applications.
• Ability to troubleshoot complicated technical problems.
• Experience creating and updating technical documentation.
• Ability to work well with a team and collaborate on group issues.
• Experience logging customer interactions in a CRM environment.
• Highly motivated and ambitious with strong analytical skills.


Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).

Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

We welcome you to learn more about our company by visiting www.equitystaffing.com.


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Testimonials

"I was so impressed with the outstanding service that Equity Staffing provided in placing me in my current position.  I wasn’t sure I would be a good candidate for this position, but my recruiter and Equity’s Account Manager took the time to go over the job description and how my experience and skill set would fit in perfectly with this job assignment.  I am glad I took their advice, because I am now on contract with a great company working with a professional staff and learning how to support a management team in an industry I have never worked in before.” 

Lisa M.

Denver, CO

“I’ve been an IT contractor for 9 years, and in that time I’ve been exposed to numerous IT staffing firms and consulting agencies, big and small.  Equity impressed me immediately.  My recruiters quickly and efficiently connected me with a great tech company whose needs in both personality and tech proficiency matched my wheelhouse in addition to a healthy dose of career progressing tech challenges.  And a 12 minute drive from my house no less.  That’s huge for me.  They were willing to meet face to face before the client company interview which, in my experience, is critical to the staffing firm / contractor relationship.  Equity is organized, modern, and professional, and my recruiters were very pleasant to work with, responsive, and generous with their time.  I’m grateful for all they’ve done for me.”

Christopher S.

Minneapolis, MN

“Working as a consultant for Equity Staffing Group has been a wonderful experience.  My recruiter was a true professional throughout the entire process.  Equity separates itself from other staffing companies I have worked with in past because they provided wonderful customer service, they had benefits offerings,  the onboarding was easy and efficient but best of all they followed up with me prior to my assignment ending and found my next assignment shortly afterward.  I highly recommend the professionals at Equity Staffing Group!”

Tamika B.

Atlanta, GA

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