Administrative Assistant

Date Posted: 10/11/2021

Title: Administrative Assistant

Pay: $20.00/hour

Location: Englewood, CO

Shift: 8 am - 5 pm (Monday - Friday)

The purpose of this position is to provide a visible link between the City of Centennial departments and the general public and to support the Citizen Response Center (CRC). The incumbent must receive and respond tactfully and resourcefully in the process of seeking resolution to inquiries, issues and complaints reported by customers to the CRC. The Citizen Responder will also monitor compliance with performance standards, provide reports through the work management system and assist with managing work order system asset modules in support of all project divisions.

Essential Duties and Responsibilities:
Assist all department heads in working with citizens and community groups to resolve neighborhood concerns
As a call-center agent, receive complaints or inquiries via telephone, electronic mail or website requests from the public and provide answers, if known or through research, or make the proper referral
Conduct research and prepare correspondence in response to public inquiries
Maintain knowledge of various issues surrounding the City, Mayor and Council
Coordinate resources to respond to citizen’s questions and concerns
Assist the department in preparation of monthly progress reports
Assist with preparing and analyzing weekly and monthly reports, generated through the work management system, that monitor compliance with performance standards and inventory control
Perform data entry in the work management system to initiate and update work requests and complete work requests or work orders
Attend system administration meetings

High School diploma or GED
Three (3) years call center and customer service experience.
Basic knowledge of Microsoft Office Suite applications
Ability to clearly and concisely communicate verbally and in writing with customers, office and field personnel Preferred Qualifications
Thorough knowledge of Microsoft Office Suite applications
Experience utilizing work management software, such as Cartegraph
Strong interpersonal relationship skills and the ability to interpret, apply and explain work management procedures.



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